Out of cyan 951xl ink in 8 days

[JackGrimm]

Must be defective cyan 951xl ink cartridge.

[A_Gayathri]

Hi @JackGrimm,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

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• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

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Gaya1239

HP Support

[JackGrimm]

Hello and thanks for response. I have always ordered 5pack F6V12FN#140 ink cartridges from Staples. The 5 pack was delivered on January 8th and cyan installed on same day. The cyan was out of ink on January 16th. Only lasted 8 days??? The color ink cartridges usually last about 2-3 months depending on teaching projects. I am going to call HP this week for replacement. I appreciate any and all help you could provide in this matter.

[A_Gayathri]

Hi @JackGrimm ,

Thank you for your response, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!