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Out of warranty Envy 4520 poor print quality

HP Recommended
Envy 44520
Microsoft Windows 10 (32-bit)

I inherited this Envy4520 all-in-one printer.  Ink cartridges (HP 63) are both more than 50% full.  Networked to Lenovo laptop, windows 10, Chrome browser. I have followed all of the troubleshooting/cleaning procedures multiple times, to no avail. Alignment is not possible because printed page cannot be scanned. The color is very faint, and black is nearly non-existent on the page.  Warranty expired 9/2018.  Is the issue fixable, or do I need a new printer??

 

Any help will be greatly appreciated!

Thanks, 

~Judy

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HP Support Agent
HP Support Agent
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HP Recommended

@Judy741, Welcome to HP Support Community!

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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