PRINT CARTRIDGE DOOR WILL NOT FULLY OPEN

[IanR50]

I recently had to change the ink cartridge on my Envy Photo 7130 but when I tried to open the access door it would only open about an inch and I got an error message "The cover or door must be closed to continue. Check that it is completely closed. NOTICE. To avoid damage to the cartridges, keep the door closed whenever possible."  I was able to squeeze my fingers in the gap and replace the cartridge.

Both before and after this, the printer operates normally. There are no issues with printing, scanning or copying. The HP utility shows no issues.

I tried switching the printer and Mac off several times and left about. minute each time before restarting but the issue remained.

Any help would be appreciated.

Ian

[Betty0610]

@IanR50

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[IanR50]

Hi Betty

The firmware update gave a message stating that it dd not include an update for my printer.  I also tried using the printer from sockets in other rooms but the problem remained. I am using Mac OS Catalina 10.15.7 in case that has any relevance.

Ian

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!