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NLKPROP1
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Message 1 of 2
48
Flag Post

PRINTER INK

‎12-02-2020 08:03 AM

HP Recommended
Product: OFFICEJET PRO 8500A

The past few months I have been needing to replace my colored printer cartridges more and more.  I am now down to every 30 days my printer won't let me print until I replace my cartridge even though I NEVER print in color.  Any ideas on why this is happening?  It's getting expensive and I'm wasting so many completely full cartridges.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-10-2020 03:30 AM

HP Recommended

@NLKPROP1, Welcome to the HP Support Community!

 

This printer does not support printing in single-cartridge mode. All 4 ink cartridges should be present in the printer and have a good amount of ink in them for you to either print in black or color. 

 

Kindly replace the empty/low ink cartridges to resume printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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