Page gets cut off when printing double-sided

[kp1230]

When I try to print double-sided, the second page always gets cut off because the printer prints "too early" and ends up shifting the whole page down by an inch. This only happens when I try to print double-sided with "Flip on the LONG edge" option. It prints fine and centered when I use "Flip on the SHORT edge" option, but that prints it upside-down for my purposes.

It seems to be an alignment issue, but I've tried re-aligning the printer, printing a quality diagnostic report, installing most recent drivers, and all possible solutions on my end, and still no luck.

[Betty0610]

@kp1230

Welcome to the HP Support Community.

I'd be happy to help.

This should help you: https://support.hp.com/hk-en/document/ish_2486497-2193233-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kp1230]

Unfortunately, the issue still persists.

Like I mentioned in the original post, the problem only happens when printing double-sided using the "Flip on the long edge" option. When I print double-sided using "Flip on the short edge" nothing is cut off.

[Betty0610]

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!