Page says my phone number "invalid!"

[ftm68_99]

Have been trying for over fifteen minutes to order an ink cartridge from my HP Envy 6000 series printer, but the sale won't go through, apparently because "My phone number is not valid," or so says a message on the web page.  But it's the same number I've had for years.  Tried re-writing the phone number with spaces, but no go.  Now have no choice but to go to Amazon or Ebay.

I don't understand why this is being made so difficult.

[Sneha_01]

Hi @ftm68_99 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with that kind of issue while trying to order an ink cartridge! Here are a few suggestions you can try to resolve the "invalid phone number" error:

1. Check Formatting

• Ensure that your phone number is formatted correctly. Some systems may require specific formats (e.g., including the country code, without spaces or dashes).

2. Try a Different Browser or Device

• Sometimes, browser issues can cause problems with web forms. Try using a different browser (like Chrome, Firefox, or Safari) or a different device (like a smartphone or tablet).

3. Clear Cache and Cookies

• Clearing your browser’s cache and cookies can resolve many issues. After clearing, try entering your information again.

4. Use the HP Smart App

• If you haven't already, consider using the HP Smart app on your phone or tablet to order ink. It may bypass the issues you’re facing on the website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support