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‎11-11-2024 05:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

As an environmental conscious company we are always looking to reduce waste and have always purchased re-manufactured cartridges when possible. The most recent ones worked fine but i would get the error of "non genuine" and would hit "OK' and they would work fine. I just tried installing another on today and received  the following message, "NON-HP Chip Detected". I'm not sure why this happened since the other cartridges were from the same batch and did not bring up this message. I would love to be able to use these cartridges and would hate to throw out full cartridges. This just seems like a waste I unable to use these. Any help would be greatly appreciated, thanks in advance.

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