Photo prints are yellow and green

[TAJ1989]

Hello my brand new hp office her 3830 is only printing photos in yellow and green. Brand new cartridges that came in box. Anyone know why this is and how do I fix it so I can print my photos. 

[Jay_G24]

Hi @TAJ1989,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[TAJ1989]

Okay so I just ran the cleaning cartridge system twice. And printed a diagnostic page and the magenta color block was not printing out on the page... I was thinking of just trying to get a new cartridge and see if it’s just that? I doubt it’s the actual printer..  Thank you for help!

[Jay_G24]

I respect your decision.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!