Photos print with nothing on the photo paper.

[KPC123123]

Nothing prints on the HP photo paper. HP Smart app indicates there is plenty of ink in the cartridges. 

[Raj_05]

Hi @KPC123123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7858 printer isn't printing on HP photo paper even though there's sufficient ink, there could be a few reasons why this is happening. Here are some troubleshooting steps you can try.

• Check Paper Settings: Ensure that the paper settings on both the printer and your computer are correctly configured for the type and size of the HP photo paper you're using. Sometimes, the printer may default to a different paper type or size, which can affect print quality.
• Clean Print Heads: If the print heads are clogged or dirty, it can result in poor print quality or no printing at all. Most printers have a built-in cleaning function that you can access through the printer settings menu. Running a print head cleaning cycle may resolve the issue.
• Align Printer: Printers often have an alignment feature that ensures the print heads are correctly aligned with the paper. This can improve print quality, especially on specialty papers like photo paper. Look for the alignment option in the printer settings menu and follow the instructions.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, outdated firmware can cause compatibility issues with certain paper types or printing processes. Updating the firmware may resolve the problem.
• Use Genuine HP Ink Cartridges: While the HP Smart app indicates that there is plenty of ink in the cartridges, using non-genuine or refilled cartridges can sometimes cause printing problems. Ensure that you're using genuine HP ink cartridges to eliminate this possibility.
• Try Different Paper: If you're still experiencing issues, try printing on a different type or brand of photo paper. It's possible that there's an issue with the specific batch of paper you're using, such as improper coating or defects.

By following these troubleshooting steps, you should be able to diagnose and resolve the issue with your HP ENVY Photo 7858 printer not printing on HP photo paper.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support