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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KJB1S
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Photosmart 5520 will print color but not black.

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HP Photosmart 5520
Microsoft Windows 10 (64-bit)

The black cartridge will not print.  I just replaced all the cartridges; ran through all the diagnostics several times and the color inkjets print perfectly but the black still does not produce color.   I'm at a loss as to what else to try.

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TEJ1602
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@KJB1S, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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