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Photosmart C5180 Won't Print Magenta

HP Recommended
Photosmart C5180

I found a FIX for this problem on my printer and would like the community to be aware.



Printer will not print either Magenta or Light Magenta (standard 'Test Page')

However, both colors print when the "Extended Self Test Diagnostic Page" is printed.

(Magenta prints as 'Lavender')



"Reset the Control Board" as follows:

1. Disassemble the right side panel to access the control PWB

2. Remove the control PWB (ensure you have grounded your body before touching the board)

3. Locate the 3 volt Battery 

4. Remove the battery, confirm voltage using VOM, and reinstall battery

5. Reassemble the unit

Additionally, I did the following, just to be safe:

a) remove all cartridges before powering up

b) power up

c) install cartridges


This cleared the fault and now the printer works fine


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