Picture not centered on photo paper

[TXMtb]

I'm trying to print a picture on 5x7 glossy photo paper.   The first two copies came out great.   The next few copies all are offset to the left about 1/2 inch on the 7" width, cutting off the left side of the picture and leaving a white gap on the right.   I've loaded the photo paper the same way every time.

[Kuroi_Kenshi]

Hi @TXMtb,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Check Paper Alignment

• Remove the photo paper and reload it properly in the tray.
• Ensure the paper guides are snug but not too tight.

Adjust Print Settings

• Open HP Smart app or Printer Preferences.
• Go to Paper Size & Type and make sure it's set to 5x7 Photo Paper, Glossy.
• Check if there’s an option for borderless printing and enable it if needed.

Clean the Rollers

• Open the printer and gently clean the rollers using a lint-free cloth and distilled water.
• Let it dry before reloading the paper.

Update Printer Firmware & Drivers

• Go to HP Support and install the latest firmware updates for your printer.

Try Printing from a Different App

• If printing from HP Smart, try using Windows Photos or Preview (Mac) instead.
• Check if the issue happens with all images or just one.

Reset the Printer

• Turn off the printer, unplug it for 2 minutes, then plug it back in and restart.

If the issue persists, let me know! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,