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‎01-15-2021 05:08 AM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

In troubleshooting a problem, I have accidentally snapped off the clip that holds the colour cartridge in. Is this fixable? The printer works perfectly well in Single Cartridge ModePink#.jpg

 

I know the image is blurry, sorry about that!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2021 03:14 AM

HP Recommended

@tommy2k21, Welcome to the HP Support Community!

 

Thank you for the picture. This is a hardware issue and unfortunately, it cannot be fixed. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-19-2021 03:14 AM

HP Recommended

@tommy2k21, Welcome to the HP Support Community!

 

Thank you for the picture. This is a hardware issue and unfortunately, it cannot be fixed. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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