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Message 1 of 2
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Flag Post

Plastic to catch paper got pushed in and can’t see how to get it released

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Hp office jet 4652

Moved printer to different desk and plastic extension to catch paper was pushed in and I can’t figure out how to get it back out. 

1 REPLY 1
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Message 2 of 2
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Hi @Plowboy2

 

Welcome to the HP Support Community. I'd be happy to assist you with the tray extender. 

 

The Output Tray has an auto deploy feature so that the printer will automatically eject it to catch the paper, but it does not retract it, that part is up to you.

 

Please try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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