Please help. My printer is not printing in color.

[astahj]

Please help. My printer is not printing in color.

It always change from color to monochrome 😭

I have enough ink both for color and black

I’ve clean my printer heads.  😭

[Jay_G24]

Hi @astahj,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[astahj]

Ok
1, Done print quality fine
2, Done making a file (PRUFA) to print out in color (in word and excel) still prints in black (same if I try to print pictures)
3, Printing the file 
4, And then this error comes now 😭😭

[astahj]

ERROR CODE 0XB9808BF4

 

[astahj]

 

[Jay_G24]

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

If the error persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Keep me posted!