cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 6
145
Flag Post

Please help. My printer is not printing in color.

HP Recommended
Hp OfficeJet 3833
Microsoft Windows 10 (64-bit)

Please help. My printer is not printing in color.

It always change from color to monochrome 😭

I have enough ink both for color and black

I’ve clean my printer heads.  😭

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 347 385
Message 2 of 6
Flag Post
HP Recommended

Hi @astahj,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 3 of 6
Flag Post
HP Recommended

Screenshot (31).pngScreenshot (32).pngtest printing.jpgerror.jpg

 

 

 

Ok
1, Done print quality fine
2, Done making a file (PRUFA) to print out in color (in word and excel) still prints in black (same if I try to print pictures)
3, Printing the file 
4, And then this error comes now 😭😭

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 4 of 6
Flag Post
HP Recommended

ERROR CODE 0XB9808BF4

 

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 5 of 6
Flag Post
HP Recommended

20200922_144319.jpg

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 347 385
Message 6 of 6
Flag Post
HP Recommended

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

If the error persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Keep me posted!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation