Please help me on shadow printing in PDFs with HP deskjet Ink Advantage 3510

[Lumahalu]

Please help me on shadow printing in PDFs with HP deskjet Ink Advantage 3510.  Doc/ Word doesn’t show the problem, only pdf s. What should I do? Thank you!;D

[A_Gayathri]

Hi @Lumahalu,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a shadow printing in PDFs can be frustrating, especially if it’s not occurring with other document types. Here are some troubleshooting steps to help resolve the issue with your HP DeskJet 3510 printer on macOS 10.13 High Sierra:

1. Update Printer Driver

Ensure you have the latest printer drivers installed:

• Go to the HP Support website.
• Search for your printer model (HP DeskJet 3510).
• Download and install the latest driver for macOS.

2. Check PDF Software Settings

Sometimes, the software used to open PDFs can affect printing:

• If you're using Adobe Acrobat or Preview, check the print settings.
• Look for options like “Print as Image” in the Adobe print dialog, which can sometimes solve printing issues.

3. Print Quality Settings

Adjust the print quality settings:

• Open the print dialog in your PDF viewer.
• Click on "Print Settings" or "Properties."
• Set the quality to a higher setting (like "Best" or "High").
• Try printing again to see if the shadows persist.

4. Try a Different PDF Viewer

If the problem continues, try a different PDF viewer:

• Download and install another PDF viewer, such as Adobe Acrobat Reader or PDF Expert, and see if the issue persists.

5. Check for Firmware Updates Update the firmware on an HP printer

Make sure your printer firmware is up to date:

• On the HP website, check for firmware updates for your printer model and follow the instructions to update.

6. Clear Print Queue

Sometimes a stuck print job can cause issues:

• Go to System Preferences > Printers & Scanners.
• Select your printer and click Open Print Queue.
• Cancel any stuck print jobs.

7. Reset Printing System

As a last resort, you can reset your printing system:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the printer list and select Reset printing system.
• Re-add your printer.

8. Print a Test Page

After making adjustments, print a test page:

• This can help determine if the issue is resolved or persists.

Refer to this document: HP Deskjet 3510 e-All-in-One Printer series User manual 

Resolve print quality issues with the HP Print Quality Diagnostic app | HP Managed printers
Troubleshooting Print Quality Problems with HP Inkjet Printers
 

I hope this helps. 

Take care and have a good day.

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