cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Inkkk
New member
1 0 0 0
Message 1 of 2
97
Flag Post

Please solve “ remove and reinstall the indicated cartridge”

HP Recommended
Printer hp 5220

Please solve “ remove and reinstall the indicated cartridge“

This keeps coming up 

 

how can I solve it?

 

Thank you

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
6,087 6,085 267 341
Message 2 of 2
Flag Post
HP Recommended

Hi @ Inkkk,

 

, Welcome to the HP Support Community!

 

I understand that your HP OfficeJet Pro 5220 All-in-One Printer displays a paper jam error when there is no paper jam found. Also, the print carriage is stuck towards the right side. Not to worry, I'll be glad to assist you with this case.

 

Was there really a paper jam in the past or any other hardware changes (ink cartridge replacement, etc.)?

 

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been attempted before.

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected to the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation