Has anyone else experienced the most horrendous customer service ever?
I am enrolled in the HP instant ink and was sent a faulty black ink cartridge that my printer will not recognise. I followed the online instructions but no luck, I was finally directed to the community forum. I found the solution to my problem on the forum, which was to contact a HP representative. Upon contacting the HP agent, I was informed that I instead had to post my query on the community forum to 'help' other users. Having posted my issue on the community forum 2 weeks ago, I have received no assistance or comments and despite a further message to the (not very helpful) HP representative, I have been ignored and still have not had this issue resolved. I am now being sent round in circles by a 'virtual agent' who can't give me a phone number because my 'warranty' can't be recognised.
My query is simply - I would like a replacement black ink cartridge because the one I have been sent is faulty. If someone could please acknowledge and organise this, it would be much appreciated.
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