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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Poor picture printing but only on 8.5x11. 4x6 in bottom tray are fine.

HP Recommended
Envy Photo 7100
macOS 10.15 Catalina

I have changed the ink cartridge. Run all the diagnostic options. They're all fine. I was printing out Christmas cards pictures on 8.5x11 photo paper and the quality slowly got worse and worse. Printing pictures in the bottom tray 4x6 are fine. Printing the pictures on regular paper are fine. Trying to print on the same paper that the earlier copies were fine, are terrible. Color is off and there's horizontal lines all over. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@EForbess, Welcome to HP Support Community!

I'd suggest you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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