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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-21-2021 07:12 AM - edited ‎03-21-2021 07:13 AM

HP Recommended
Product: HP Office Jet Pro 6970 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I use official ink cartridges via the Instant Ink Program. Despite following the ink cleaning procedure (untill intensive/depth cleaning) twice, the testpage keeps giving strips in the magenta range. Cyan and Yellow are OK. I even replaced the Magenta unit for a new one but thisone keeps giving stripes as well! Is this a production problem?

Category:
1 REPLY 1

‎03-24-2021 03:05 AM

HP Recommended

@Milus, Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory and the Magenta produces stripes on the printout. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

As the issue persists even after replacing the ink cartridge, we can conclude that the issue is with the printhead of the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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