Poor print quality, full HP cartridges, instant ink user

[StephenSJ]

Officejet pro 6960

[Raj_05 · Accepted solution]

Hi @StephenSJ,

Welcome to HP Support Community.

  
Thank you for posting your query, I will be glad to help you.

If you are experiencing poor print quality with your HP Officejet Pro 6960 printer, even with full HP cartridges, and being an Instant Ink user, there are a few troubleshooting steps you can try to resolve the issue.

• Clean the printhead: Poor print quality can sometimes be caused by clogged printheads. Most HP printers have a built-in printhead cleaning function. You can usually find this option in the printer's settings or maintenance menu. Run the printhead cleaning cycle to remove any clogs that might be affecting the print quality.
• Check the ink cartridges: Even though you mentioned that the cartridges are full, it's worth double-checking to ensure they are properly installed and correctly seated in the printer. Remove the cartridges, inspect them for any signs of damage or leaks, and reinsert them securely into the printer.
• Align the printhead: Misalignment of the printhead can result in poor print quality. The alignment process varies depending on the printer model, but you can usually find the option in the printer's settings or maintenance menu. Follow the on-screen instructions to align the printhead properly.
• Update printer firmware and software: Outdated firmware or printer software can sometimes cause print quality issues. Visit the HP website and download the latest firmware and software updates specifically for your printer model. Install them following the provided instructions.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support