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‎02-13-2025 01:00 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 11

I have the OfficeJet Pro 9025. When I print the diagnostic page it shows me that I need to do an alignment of the printhead. When I do the alignment and scan the sheet that prints out I get a notice saying the sheet was not detected. It asks if I want to try again which I say yes and then it tells me that the alignment was incomplete and settings were set back to original settings. When I am printing there are lines that do not print correctly. I have tried cleaning the printhead, checking my ink, restarting the printer. Nothing is working. 

1 REPLY 1

‎02-18-2025 07:07 AM

HP Recommended

Hi @Timothy250 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Thanks for troubleshooting I appreciate all your efforts.

 

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

 

Let me share a document link which helps in resolving the alignment issues

 

https://support.hp.com/us-en/document/ish_2040903-1789466-16

 

Let me know if this helps.

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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