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‎01-02-2021 07:59 AM - edited ‎01-02-2021 08:42 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 10 (64-bit)

So, encountered a problem with my printer. It doesn't printer out clear. Visible staggered prints.

 

Checked the black ink was low so I replaced with a new one. Still the same issue. I did all the clean programmes found in the printer, print multiple quality reports and alignment pages but still the same thing. 

 

Attached are a few photos.

the 3rd final print of this, the steps are clearly printed but the top was cut somehowthe 3rd final print of this, the steps are clearly printed but the top was cut somehow

as you can see, the bottom part isn't clear.as you can see, the bottom part isn't clear.

i can't really see the text clearly. lines at the bottom are also broken.i can't really see the text clearly. lines at the bottom are also broken.

Test printed a doc. Broken up print job.Test printed a doc. Broken up print job.

Warranty for the printer is expired also. Can someone shed light to this problem. Thanks.

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1 REPLY 1

‎01-03-2021 11:37 PM

HP Recommended

ok no idea what happened but after a day or 2, it printed fine again.

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