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    HP Solution Center Adobe Flash player error

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Message 1 of 2
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Print Quality - Blue prints as blue and pink

HP Recommended
HP OfficeJet Pro 6960
Microsoft Windows 10 (32-bit)

Hi

For some reason when my printer is supposed to print in blue colour, it's printing in blue with pink.  I have replaced the colour cartridges, and also cleaned the print head too, but it is still not printing properly.

Also when printing photographs stripes of faded colour appear.

Can anyone please advise me?  I wonder if the print head is beginnning to wear out as I've had the printer since 2017.

I look forward to receiving any guidance.

Many thanks.

Fiona K

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@FionaK1

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05076934

 

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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