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Print colors are off.....

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HP Color LaserJet M254dw
Microsoft Windows 10 (64-bit)

The printer colors are suddenly off. I have new HP brand cartridges just installed in September with plenty of life left. I took them each out and gave them a shake before putting them back. I have a feeling that one of them is malfunctioning, but I am not sure how to determine which one it is.

I have tried printing from multiple devices and multiple sources so I am sure the problem is with the printer itself.

HP Support Agent
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@vonphilp, Welcome to the HP Support Community!


I understand the print quality is not satisfactory. Let us try these steps to resolve this issue:


Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.


Also, perform the steps from - Fixing Poor Print Quality


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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The easiest way to test is to create a page of each of the primary colors Cyan, Magenta and Yellow and see which page looks bad and that is likely the culprit.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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