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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Elizren
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Message 1 of 2
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Print head cyan wont clean

HP Recommended
HP Officejet 8022
Microsoft Windows 10 (64-bit)

Hello,

 

I replaced my ink cartridges with brand new HP brand cartridges but cyan will not print. I have ran the print head cleaning several times, ran through everything the virtual agent suggests and there is no improvement. I checked the cyan cartridge specifically and there is plenty of ink released from it. I'm hoping someone can help me since the housing for the cartridges can't be removed. I'm guessing the problem/clog is on the bottom where it can't be gotten to. Of course the product is out of warranty and I've only used it a handful of times for colored prints so I'm really hoping someone can give me help so I don't have to buy a whole new printer again. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Elizren

 

Welcome to HP Support Community


I would like to help

 

If the issue persists after performing all the Troubleshooting Steps in this Link: https://support.hp.com/in-en/document/c06260268, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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