Print head is not making contact with the paper. It sounds like it is printing.

[CROB99]

HP Officejet Pro 6830 e-All-in-One Printer

The print head does not make contact with the printer paper.  It sounds like it is printing, but nothing shows up on the paper.  The black cartridge I'm using is nearly new and shows to be nearly 100%.

[Sneha_01]

Hi @CROB99,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Solution one: Check estimated ink levels, and then replace any low or empty cartridge

• Step one: Check estimated ink levels
• Step two: Replace any low or empty cartridges
• Step two: Replace any low or empty cartridges

Solution two: Clean the cartridges using an automated tool

• Follow these steps to run an automated tool to clean the cartridges.

• NOTE:
• You might need to clean the cartridges several times for optimal print quality.

• On the printer control panel, press Setup.
• Press 6 to select Tools, and then press 1 to select Clean Print Cartridge. The printer cleans the cartridges and then prints a test page.

• NOTE:
• To avoid issues that require cleaning, always turn the printer off with the Power button.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

Solution three: Replace the problem cartridge

Solution four: Service the printer

• If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

You can find the detailed troubleshooting on this page for each step: https://support.hp.com/in-en/document/c01314000

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[CROB99]

Thank you for the timely response.  

I am trying to print in black, and that is what the printer is set for.  Every indicator shows that the cartridge has plenty of ink,

I have cleaned the cartridge and done the head align numerous times. 

The only conflicting information get is that some of the HP Smart Assist screens says that the printer is "off line" and another shows that I the printer is "on line".  How do I check to be sure that the printer is "on line"?

Thanks again,

I hate to spend the big bucks on a new cartridge until I am sure that the printer is "on line".

[Sneha_01]

Hi @CROB99,

Thank you for your response. I will surely help you with this.

May I know which printer are you using? In the meantime, you may try the steps mentioned below:

Restart devices:

• Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
• If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source. Turn off the computer or mobile device that you are attempting to print from.
• If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
• If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
• Turn on the computer or mobile device.
• If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Run Diagnose & Fix from the HP app (Windows, macOS):

• Run the Diagnose & Fix tool in the HP app for Windows and macOS.
• Open the HP app, and then click the Diagnose & Fix icon 

(Windows), or Diagnose & Fix from the Printers menu (macOS).

• If you do not have the HP app, download it from HP App- Microsoft Store (in English) or HP App- Mac App Store (in English).
• Click Start, and then wait for the analysis to complete. Do not close HP App while the troubleshooter is running.
• On the diagnostics results screen, follow the instructions to resolve any issues found.

Check the printer and network connections

• Identify issues with Wi-Fi, USB, and Ethernet connections that can cause the printer to go offline or be unavailable.
• Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
• Check Wi-Fi network connection.

Update the printer firmware:

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

Please find the detailed instructions mentioned in the link below: https://support.hp.com/us-en/document/ish_2026537-1681507-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[CROB99]

It is an HP Pro8630 printer.  It is connected as a Network printers.  The printer and the PC are on the same network and it says on the printer that it is connected to the network.  I have restarted EVERYTNG numerous times.  I have even deleted the network on the printer an set it up again.  I have unplugged the printer and restarted it at least twice.  The HP Smart App does not fix opr recognize my problem.

I have decided to buy another black ink cartridge and try that.  I hate to think that the cartridge in the printer has gone bad.  it did work for awhile, but just quit printing.  I have had it for a couple of months, but it was just opened and put in the printer a few weeks ago.  I shows to be at about 90 % full.  If all else fails, I'll just buy another printer.

Thanks for your help,

[Sneha_01]

Hi @CROB99,

Thank you for your response, May I know did you replace the cartridges already?

If the unit does not work after the cartridge replacement it must be a hardware issue.

Please let us know how it goes!

Rachel571 

HP Support 

[CROB99]

HP Inkjet Pro 8630 all in one.

I ordered and changed the print cartridge today.  It acknowledged that it was a genuine HP ink cartridge.

The printer still has the same problem.....it feeds the paper, it sounds like it it printing, but there is nothing on the paper.  It will not show up on the paper when I "clean the print head" or "align the print head".

Now, I have spent $$$ on an XL cartridge and a standard cartridge and still cannot print. 😞

[CROB99]

HP Inkjet Pro 8630 all in one

I ordered and changed the print cartridge today.  It acknowledged that it was a genuine HP ink cartridge.

The printer still has the same problem.....it sounds like it it printing, but there is nothing on the paper.  It will not show up on the paper when I "clean the print head" or "align the print head".

Now, I have spent $$$ on an XL cartridge and a standard cartridge and still cannot print. 😞

[Sneha_01]

Hi @CROB99 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support