Thank you for the clarification on using the printer touch screen. After following the instructions given, I was able to run the clean heads provision twice. I got successively less black ink printed on the page, although the first time through I could still read the statement #1, that the cartridge was a genuine HP product and there was sufficient ink in it. The tab for checking the ink level showed half of the black cartridge still available. Should I simply conclude the cartridge is defective and replace it?
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