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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-20-2025 01:04 PM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

lines across photo print after changing ink cartridges, cleaning and aligning?

Reply
1 REPLY 1

‎04-22-2025 05:27 AM

HP Recommended

Hi @MatF1 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP ENVY 7640 e-All-in-One Printer is experiencing horizontal lines across photo prints after changing ink cartridges, even after cleaning and aligning. 

 

Here are some steps to troubleshoot:

 

1. Check Print Settings

  • Open HP Smart or HP Printer Assistant.
  • Go to Print Settings and set Print Quality to Best.
  • Ensure Borderless Printing is enabled for photos.

 

2. Use High-Quality Photo Paper

  • Some users have reported issues with glossy Kodak photo paper.
  • Try using HP-recommended photo paper for better ink absorption.

 

3. Clean the Printhead Again

  • Open HP Smart and navigate to Printer Settings > Maintenance > Clean Printhead.
  • Perform multiple clean cycles if needed.

 

4. Update Printer Firmware

 

5. Perform a Hard Reset

  • Turn off the printer and unplug it for 60 seconds.
  • Press and hold the Power button for 15 seconds.
  • Plug it back in and turn it on.

 

Let me know if any of these steps help! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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