• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-24-2024 02:53 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have run all the printer maintenance tools - printer quality report, aligned the printhead, cleaned smear, cleaned the printhead and carried out a level 2 cleaning. The print quality on the reports is poor - colours are seen, but very faintly. The cartridges are new and the smart app. reports that there are no issues found. The firmware is up-to-date as are the updates available for Windows 10. If I try and print from Microsoft Word a blank page is produced. 

Would anyone be able to advise?

many thanks 

Mark 966

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.