Print quality

[ChrissyT1]

Hi, I have an ENVY6020. The blue colour is not printing although the supply levels state that there is plenty of ink. Do I need to clean the print head and how do I do this?

[Nal_NR]

Hi @ChrissyT1,

Welcome to the HP Support Community. 

I'd like to help!

Update Firmware by selecting the current OS. 

For print quality issues, Click here

Hope this helps! Keep me posted for further assistance.
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