Print quality

[MirandaaK]

I’ve tried all reconfigurations,alignments and cleaning of my printer. It just still prints out partially and skips some words and or lines in a document. How can I resolve this? 

[Nal_NR]

Hi @MirandaaK,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the print quality. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated ink cartridge cleaning tool

• Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
• Load plain white paper in the tray.
• On the printer control panel, swipe left on the display, and then touch Setup.
• Touch Tools, and then touch Clean Cartridges.
• A Print Quality Diagnostic report prints.

• Review the page for defects and any instructions to resolve the issue. Run two more cleaning cycles, if necessary.

Check for ink smears on the back of printouts

1. Use an automated cleaning tool if there are smears of ink on the back of documents and photos.
2. Load plain white paper in the tray.
3. On the printer control panel, swipe left on the display, and then touch Setup.
4. Touch Tools, and then touch Clean Page Smears.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.