Printed page has a crease 3 1/2 inches from left margin

[ErnaP01]

I have a Laser jet pro MFP M277dw printer, and all of a sudden the printed page has a crease 3 1/2 inches from left margin, and where the crease is the toner rubs off. What is the issue?

[Garp_senchau]

@ErnaP01,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Turn off the printer and unplug it from the power source for safety.
• Open the front door of the printer to access the toner cartridges.
• Remove the toner cartridges gently, one at a time, and set them aside.
• Check the paper path for any visible obstruction or jam. If you see any bits of paper, carefully remove them.
• Inspect the fuser area (where the toner is permanently fixed onto the paper). If the fuser has a buildup of toner or any damage, it could be causing the crease.
• Clean the fuser if necessary, using a soft, lint-free cloth. Be careful, as the fuser can get very hot.
• Check the paper: Ensure you're using the correct paper type for the printer and that the paper is not wrinkled or damaged.
• Reinstall the toner cartridges after checking the fuser and paper path.
• Close the front door, plug in the printer, and power it on.
• Test the printer by printing a test page to check if the crease is still present.

If the issue persists:

• Fuser replacement: If the fuser is damaged, you might need to replace it.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,