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Printed pages are not complete. Sections of the page are white.
02-14-2021 09:45 PM - edited 02-15-2021 10:34 AM

When I try to print any type of text be it a spreadsheet or document, there are parts of the text that is missing. I replaced all the cartridges with new ink, I ran all the device services and all the results look good. The printer is aligned and cleaned. However, I can't print any pages without missing text. See picture.
Any thoughts on why this would be happening? I don't want to buy another printer yet.
02-17-2021 11:44 AM

I reviewed your post and I understand that you are getting white lines between the prints.
Don’t worry, I assure you I will try my best to get this sorted.
Are you facing the same issue when you make a copy?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
02-17-2021 12:48 PM - edited 02-17-2021 12:50 PM

Hello, Thanks for responding. I had seen these steps before and had already gone through them to no avail. I am attaching two photos of documents I printed right after each other. One looks fine and the other is unreadable. It doesn't make any sense. I never know which documents will print correctly and which ones will not.
02-21-2021 02:58 PM

Are you facing the same issue when you make a copy?
Thanks!
The_Fossette
I am an HP Employee

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