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‎07-21-2023 08:07 AM

HP Recommended
Product: Hp Officejet Pro 8020e

Printer App says I have Altered or Cloned Cartridges

HP Officejet Pro 8020e

Category:
1 person had the same question
1 REPLY 1

‎07-23-2023 08:47 PM

HP Recommended

Hi @Geraline,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To assist you better, which app are you referring to? Is it the HP Smart app?

Are you not able to print?

Make sure you are using HP inks.

Insert one ink cartridge and check for the error to identify the defective one.

 

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

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