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‎03-11-2021 10:59 AM

HP Recommended
Product: HP OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 6970 does not print any blue ink.  I've replaced blue cartridge,  updated software,  cleaned print heads,  and aligned cartridges.  Any blue letters print in pink.  Ideas?   ~   KenMc

Category:
1 person had the same question
1 REPLY 1

‎03-14-2021 12:38 PM

HP Recommended

@KenMc2

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issuer still persists this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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