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‎10-17-2024 06:08 AM

HP Recommended
Product: HP OfficeJet 8702 All-in-One Printer

I replaced printer cartridges with genuine HP952 (3 years old) and now get this message "This cartridge is an older generation cartridge that does  not work in your printer. It can still be used in some older printer models".

Category:
2 REPLIES 2

‎10-18-2024 12:16 PM

HP Recommended

Hi @Catdaddy123 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

The error message you're seeing indicates that the HP 952 cartridges you installed are not compatible with your HP OfficeJet 8702. Here are some steps you can take to resolve the issue:

 

1. Check Cartridge Compatibility:

  • Ensure that the cartridges are indeed compatible with the OfficeJet 8702. Sometimes, even if the cartridge model is correct, the specific version or packaging may be incompatible.

2. Inspect Cartridges:

  • Examine the cartridges for any signs of damage or tampering. Make sure that the protective tape or packaging has been completely removed.

3. Firmware Update:

  • Check if your printer's firmware is up to date. An outdated firmware may cause compatibility issues. You can update the firmware using the HP Smart app or the HP support website.t
  • Click here

4. Reset the Printer:

  • Turn off the printer, unplug it for about a minute, and then plug it back in and turn it on. This can sometimes reset error messages.

5. Use Different Cartridges:

  • If possible, try installing a different set of genuine HP 952 cartridges (preferably ones purchased more recently) to see if the issue persists.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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‎10-24-2024 03:39 PM

HP Recommended

Hi ,

 

I hope you are doing well. We reached out to you but never heard back. I will be closing this case for now. If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

 

Raj

HP Support

Raj2111
I am an HP Employee

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