Printer Cartridges are not Communicating correctly with the Printer.

[Fishers313]

I have replaced the cartridges with new HP cartridges, with ones from the Ink Subscription, I have restarted it many times, and I have cleaned where the cartridges connect to in the printer and the printer still gives me this error and doesn't print.

[Irfan_06]

Hi @Fishers313,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your printer ink cartridges.

Kindly refer to the steps from this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Fishers313]

I followed all the instructions and it almost worked. I got to step 5 and cleaned electrical contacts and it worked shortly. It seemed to solve the issue. The error message went away. So I clicked Cartridge Alignment under Printer Maintenance so that I could test it out. It started to work and then I got the error again. So I went ahead and paid for the HP 2 Years Post Warranty Care Pack. What's the next step? Can I get parts of my printer replaced?

[Irfan_06]

Hi @Fishers313,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support