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‎09-22-2021 03:30 PM - edited ‎09-22-2021 03:31 PM

HP Recommended
Product: HP OfficeJet Pro 9012 AIO Printer  (with Lenovo Thinkpad)
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 9012 AIO Printer 

 

Ink cartidges need to be replaced. When I open the front lid the carrier does not appar in  the middle.  Power off/on changed nothing. Opening both  lids and tipping the "auswechseln" (change) symbol didn't help. 

When powering on the carrier does not move anyway.

 

 

Category:
3 people had the same question
5 REPLIES 5

‎09-23-2021 07:50 AM

HP Recommended

Oddly enough I have the same printer and am having the same problem.  I see a few other post about it too.  Did they roll out a software update messing up the printer?  Curious to know if you got it fixed. 

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‎09-23-2021 02:21 PM

HP Recommended

I got a solution. Thanks tp HP helpdesk.

You have to reset the printer to factory settings. Switch on/off ist not enough.

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‎09-25-2021 05:58 AM

HP Recommended

Thank you.  Factory reset worked.

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‎10-21-2021 04:06 PM

HP Recommended

How do I do a "factory reset" on my HP OJPro 9100 Series?

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‎10-22-2021 09:56 AM

HP Recommended

https://medium.com/@infoatalexjones/hp-officejet-pro-9010-troubleshooting-1675879751a6  

  1. Printer factory reset to 123.hp.com/setup 9010
  • Choose the setup icon on the touch display of the printer
  • Select the services button and choose the restore default settings
  • Click the OK button when the resetting is over
  • The printer will power on its own
  • After the light turns on hold the resume button to complete the factory reset process

 

You will find some videos on youtube.

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