cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
c0nan
New member
3 2 0 1
Message 1 of 4
211
Flag Post

Printer Cartridges don't move to center (replacing)

HP Recommended
HP OfficeJet Pro 9012 AIO Printer  (with Lenovo Thinkpad)
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 9012 AIO Printer 

 

Ink cartidges need to be replaced. When I open the front lid the carrier does not appar in  the middle.  Power off/on changed nothing. Opening both  lids and tipping the "auswechseln" (change) symbol didn't help. 

When powering on the carrier does not move anyway.

 

 

3 REPLIES 3
STEELIEB
New member
3 3 0 0
Message 2 of 4
Flag Post
HP Recommended

Oddly enough I have the same printer and am having the same problem.  I see a few other post about it too.  Did they roll out a software update messing up the printer?  Curious to know if you got it fixed. 

Was this reply helpful? Yes No
c0nan
Author
New member
3 2 0 1
Message 3 of 4
Flag Post
HP Recommended

I got a solution. Thanks tp HP helpdesk.

You have to reset the printer to factory settings. Switch on/off ist not enough.

Was this reply helpful? Yes No
STEELIEB
New member
3 3 0 0
Message 4 of 4
Flag Post
HP Recommended

Thank you.  Factory reset worked.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation