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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-09-2024 05:12 PM

HP Recommended

My printer is a HP Inkject 6962, I have the cartridge problem error that asks me to remove and reinstall the cartridges. I have done this, replaced them entirely, and done lots of other things suggested online. It won’t let me do anything (print or even clean the print head). Is the printhead removable? If not I have no idea how to clean it or get this thing to work....

Category:
1 REPLY 1

‎07-09-2024 06:18 PM

HP Recommended

If the printer is asking for genuine HP cartridges then the ones you have cannot be used.

 

If the printer is asking for the the setup cartridges that originally came with the printer then you need to do a bypass.

 


Some printer can bypass the setup cartridges
This bypass works with
HP Officejet 6978, 6962, 6968, 6950

 


Click here for network setup using HP Smart but in a different language

You may need to reset the printer: instructions here


WiFi setup to router: instructions here


Full feature software 6950 May 2022 6960 May 2022

Printer Reference

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is more complicated.

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