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‎01-16-2022 12:43 PM

HP Recommended

I have a HP Office Jet Pro 6968 All-In-One Printer that suddenly stopped printing in black ink. It prints in color but not in black. I replaced the ink cartridge but it still doesn't print black. I ran through the steps of cleaning the print head several times and even went through the Virtual Agent but nothing has resolved the issue.

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1 person had the same question
1 REPLY 1

‎01-16-2022 03:29 PM

HP Recommended

@GailP1 

 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

  • Press the Power button to turn on the product,
  • With the product turned on, disconnect the power cord from the rear of the product,
  • Unplug the power cord from the wall outlet,
  • Wait at least 15 seconds,
  • Plug the power cord back into the wall outlet,
  • Reconnect the power cord to the rear of the product,
  • If the product does not turn on by itself, press the power button to turn it on,
  • Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

BH
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