Printer Offline

[MarkR11]

I changed the cartridges on my HP OfficeJet 5258 Printer.  I did NOT use new HP Cartridges.  I used LD Inkpods 63XL Color and 63XL Black Ink cartridges.  The printer would not work because "the printer was NOT communicating".  I have gone back to the old HP cartridges, with virtually no ink in them, and now the printer is off line and I can not get it back on line.  How can I "turn off" all of this sophistication, and just change ink cartridges to the cheaper cartridges I have and PRINT?!?!  Thanks.

[Jay_G24 · Accepted solution]

Hi @MarkR11,

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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