Printer Region Reser

[Ch500]

Hi ! I would like to reset the region of my printer . My printer was brought from India and I bought the ink cartridge from Austria however its showing error . Kindly Advise .

[Sneha_01]

Hi @Ch500 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Ch500]

I have done the following steps what do i need to do next so that my printer works how do i do the regionalization reset pls guide

[Ch500]

I can also send you the printer details if you need

[Sneha_01]

Hi @Ch500,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

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I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Ch500]

Hi . I tried this on my mac and first of all i wasn't able to see product ink levels in the hp smart app . Could you kindly guide me more on where it is in the app. There is a region called estimated ink supply levels , however when I click that it takes me to a a webpage for shopping ink products. Kindly guide me , I really appreciate you helping me out . I really need to fix this please

[Sneha_01]

Hi @Ch500,

Thank you for your response. For the Mac please press Cmd + Space and then right-click on the empty area to the right of the ink levels.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support