Printer Regional Reset

[UFJerry]

Hello,

Got the Printer from a private sale and just found out the printer was purchased in South America and I am in North America.  

I got the 952 ink cartridges and the printer does not recognize it, the cartridges that were in there were labeled 954 but those can't be found and purchased in North America.  

Do you have the ink cartridges for both regions?  I only have the US version (952)

Do you have a printer USB cable or is it connected wirelessly? Cable 

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? YES

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? Window's 10

2) Confirm the printer model.  HP Officejet pro 7740

[Sneha_01]

Hi @UFJerry 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support