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‎05-15-2024 04:44 PM

HP Recommended

Installed new ink cartridge and is not printing on page.

Category:
1 REPLY 1

‎05-17-2024 07:36 AM

HP Recommended

Hi @Tdell1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When a printer is not printing after installing a new ink cartridge, there are several troubleshooting steps you can take to resolve the issue. Here are some common solutions:

Check Ink Cartridge Installation:

  • Ensure the cartridge is properly seated in the correct slot.
  • Remove and reinstall the cartridge, making sure it clicks into place.

Remove Protective Tape:

  • Verify that any protective tape or plastic tab covering the cartridge's ink nozzle has been removed.

Run Printer Head Cleaning Cycle:

  • Access your printer’s maintenance settings and run the printer head cleaning utility to clear any blockages.

Print a Test Page:

  • Attempt to print a test page directly from the printer to check if the issue is with the printer or the computer’s connection.

Check Printer Settings:

  • Ensure the correct printer is selected as the default printer in your computer’s settings.
  • Verify the ink levels through the printer software.

Update Printer Drivers:

  • Go to the printer HP website and download the latest drivers for your printer model.

Reset the Printer:

  • Turn off the printer, unplug it from the power source, wait a few minutes, and then plug it back in and turn it on.

Align the Printer Cartridges:

  • Use the printer software to align the cartridges, which can help with print quality and ensure the cartridges are properly installed.

Check for Error Messages:

  • Look for any error messages on the printer display or your computer and follow the recommended steps to resolve them.

Inspect for Paper Jams:

  • Make sure there are no paper jams or other obstructions inside the printer that could be causing issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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