Printer actingvfunny

[Verilee]

My printer scans fine, but when it prints it seems to only print very 2nd or 3rd line and the solid line going around the periphery of the page is done in jagged lines

[VikramTheGreat]

Hi @Verilee,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out — I’m truly sorry to hear you’re having this frustrating experience with your HP printer. I understand how inconvenient it is when your printer scans fine but prints with missing lines and jagged borders. Let’s carefully go through the recommended steps to help get this resolved.

1️. Check Ink Levels

• On your printer’s control panel, look for the Ink Icon or go to Settings > Ink Levels.
• Make sure all cartridges have sufficient ink, especially black.

2️. Run a Print Quality Diagnostic Page

• On the printer control panel, go to: Setup > Reports > Print Quality Report
• Check the test page for missing lines, streaks, or jagged borders.

3️. Clean the Printhead

• From the printer control panel: Setup > Printer Maintenance > Clean Printhead
• You may need to run this 2-3 times if the first cleaning doesn’t resolve the issue.

4️. Align the Printhead

• Go to: Setup > Printer Maintenance > Align Printhead
• Follow the on-screen instructions and print the alignment page.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support