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Samsung Xpress SL-C1860FW Color Laser Multifunction Printer

I've been trying to print some illustrations I've created in Illustrator, but every time I print, it's like missing magenta color. My illustrator files are all CMYK not RGB. (I forgot to print color test page..)

 

Then I tried factory reset, by pressing 123 at the same time, type in password 1934, clear memory. After that, it's even worse! All colors are't aligned! But when I print color test page, color seems fine, but still all colors aren't aligned..

 

Gonna attach a picture here. Any of you might know what the issue is? Thank you so much!!!

 

BTW, I took each toner out, and put them back in, didn't help.... All toners are full.

 

IMG_4690.JPG

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