Printer and Ink cartridge problem

[Steve999red]

I have a 'cartridge problem' error message.  It tells me my Tri-colour cartridge needs to be replaced or cleaned. I have tried cleaning it, I have unplugged the printer etc etc with no luck. Instant Ink won't let me request a replacement cartridge until the issue is resolved.  Can anybody help?

[TEJ1602 · Accepted solution]

@Steve999red, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jay_G24]

I have shipped a replacement color cartridge out, you should be able to receive it in 3-4 business days.

Hope this helps!

Keep me posted!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Carl491]

I bought black ink catridge yesterday. Original HP 339.

I installed it but get the answer Problem with Ink catridge.

I have taken it out and put in in again. Turned of the printer and restarted it, but I still get the same error message.

What to do next?

[Georges8]

I have the same issue with a brand new HP Envy Photo 6234.  It prints fine but after a few minutes the cartridge error comes up and the lights start flashing and the printer loses connection.

resetting sorts it but only temporarily.  I have persevered over 10 days the exact same thing keeps happening.

I have tried cleaning the contacts, resetting, unplugging, running with one cartridge taken out but it makes no difference.  I have also tried telling the printer to clean the heads.

I have just subscribed to Instant Ink and assume I need to swap he cartridges but with plenty of ink that could be a while.

if this soliton worked please help me!

thanks

[Steve999red]

My problem was fixed by getting HP to ship me a new cartridge. I am with instant ink so didn't cost me anything. If not with instart ink, I suggest buying a new cartridge and if it works return the old cartridge as faulty.

[Georges8]

Thanks and yes I think that is the only option left.  Many thanks for confirming