Printer cartridge error

[JHebebad]

I keep getting an error that my yellow cartridge is damaged and needs to be replaced, replacing it does not solve the issue, nor does resetting the printer or any of the other things HP has told me to do.  Any help?

[Nal_NR]

Hi @JHebebad,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Or, I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

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